Chowdeck is a Nigerian-owned on-demand delivery platform that rivals Glovo. The platform connects consumers with their favourite restaurants, food vendors, and even grocery and medicine providers.
But what happens when your order doesn’t arrive at the expected time? What if you need to report the carrier who delivered your food, or if you want to report an issue happening in the app? Getting help from Chowdeck shouldn’t feel like another task on your to-do list.
So, if your order is delayed, missing, or you simply need clarification about something on the platform, this article will walk you through the different ways to contact the Chowdeck support team, either through WhatsApp, email, or phone calls, so you can choose the fastest and most convenient option for your situation.
How to contact Chowdeck customer service
Built-in Form and In-app Live Chat
The most reliable and official way to reach out to a Chowdeck customer service representative for support is through the platform's contact page.
- Go to the contact page on your Chowdeck app or on the official website at "chowdeck.com/contact".
- If you're using the in-app contact page, a live customer representative can attend to your complaints.
- But if you're using the contact page on the website, you'll need to fill in the contact form with your name, email address, and phone number.
- Select the category of complain you want to make. If your type is not among the options, choose "General Enquires".
The contact form is a built-in form for submitting complaints or enquiries directly. The form is also available on the Chowdeck app, but almost everyone would prefer the in-app live chat.
Support Email
You can also file all your complaints, concerns, or suggestions regarding Chowdeck's riders, partners, and operations, including ESG-related matters through the platform's support email at hello@chowdeck.com.
Phone Numbers (Call Support)
If you want to speak with a Chowdeck customer service representative on the phone, you can call the company's primary phone number at 09118005882. However, it's important to note that as of now, Chowdeck hasn't created a WhatsApp medium of answering customers' queries.
If you're not calling from Nigeria, you should add the "+234" country code at the front of the phone number. This number is useful for urgent issues, but note: service fees may be charged by your network provider, and customer service may be out of service during holidays and weekends.
Social Media
Chowdeck support is also available on social media platforms:
- X, formerly Twitter: @chowdeck
- LinkedIn: @chowdeck
- Instagram: @chowdeck
- Facebook: @chowdeck
For questions and enquiries, you can always visit Chowdeck's Help centre at help.chowdeck.com.
FAQs
Where is the Chowdeck office located in Lagos?
Chowdeck is located at 7B Dosumu Street, Lagos, 101233. The company also operates from a presence near 14 Agungi Ajiran Rd, Lekki Peninsula II. However, it's important to note that Chowdeck has several service areas in the city of Lagos, including Lekki, Sangotedo, Apapa, Oshodi, Abule Egba, Abuja, Port Harcourt, Ibadan, and other cities.
Who is the founder of Chowdeck?
Chowdeck is co-founded by Femi Aluko, who is also serving as the company's Chief Executive Officer (CEO).
How much does Chowdeck pay riders?
Chowdeck rider earnings vary, but some riders reportedly earn between ₦400,000 and ₦600,000 monthly depending on performance, location, and order volume.
for this story, i spoke to over a dozen Chowdeck riders, two of whom are earning 400k and 600k naira monthly, happy food vendors and users, who said the company has changed food delivery experience for them. https://t.co/5QOCS0dnVc
— dámiláre dòsùnmú (@tarykuh) November 29, 2023
You can learn how to become a Chowdeck rider in Nigeria and Kenya here.
Can I cancel an order on Chowdeck?
Yes, you can cancel an order on the Glovo app if the order has not been processed. Learn more.
